Mattress World of Wisconsin Inc in Waukesha, WI Closed now

Reviews about Mattress World of Wisconsin Inc

• ★ ☆ ☆ ☆ ☆

  March 28, 2020, by David Schlais
  See all these 1 star reviews? Believe them. Don't go here. The owner is extremely rude and demeaning. You couldn't pay me to relive the 10 minutes in this store. If you're not convinced, I'll describe my experience. My fiance and I want to buy a mattress for when we move in together after the wedding, and asked to see queen-size foam and spring mattress options. The owner (I believe he was, he bragged about his 37 years selling mattresses and was the only one there) laughed at us even considering foam because they "sag and need replacing after a year." I don't believe that, (especially for 2 people weighing less than 150lbs each) but fine, we still want to look at mattresses. We then ask if we could see his spring mattress options. He asked what price range we were looking at. I said that we wanted a good quality mattress, since we're just getting married and want to keep it for years to come. He told us he doesn't deal with "BS" (swearing at us) and that he "doesn't play games", and to just give him a price that we're looking for. After researching online, we wanted to feel the difference between a $400 and $4000 mattress, to get the most value for our money. I explained our situation and that we knew the price ranges of mattresses vary a lot. He mockingly told us "No, Really?! You think??" We started getting the hint he didn't want to even stand up from his desk, let alone sell us a mattress. In a last hope, I said that we wanted to get a queen mattress just under $1000 (just to make him happy and perhaps he'd show us a mattress). He then said "Ohhh my goshhh. I could get you 5 mattresses for $1000." (hey look, we might be getting somewhere! Nope.) I then ask, "well, can we see that mattress and try it out?" He refused, and then told us that we should go to other stores to look for a mattress. He also indirectly told us that we were wasting his time (even though there were no other customers in the store -- they must have already read these reviews). Hardly believing what I'm hearing, I clarified -- "Do you even want us to purchase a mattress here?" He again said we should look at other stores. Really? We didn't ever get to sit, lay, or even touch a mattress in the store. And now we're asked to leave, he didn't want our money (I have no idea what businessman owns a store they don't want to sell to new customers -- he told us he had enough repeat customers already). We couldn't believe it, but for sure couldn't do business with someone like this, so we left, frustrated and annoyed. I don't know if he has a problem with young people, engagements, married people, actually working, or whatever, but for some reason or another he made it clear we weren't worth his business. I tried to be the bigger man (despite being ~30 years younger), calmly walked away, and said, "ok, have a nice day" as we left. In which he replied -- "I already have." No remorse, no apology, no handshake, never stood up from his desk, and wouldn't even say goodbye as we left.